Terms of service

Terms of Service

Nala’s Pet Co. Ltd

Welcome to Nala’s Pet Co. Ltd. By accessing or using our website, purchasing our products, or visiting our store, you agree to be bound by the following Terms of Service.

Please read them carefully.

1. Acceptance of Terms

By using our services, you agree to comply with and be legally bound by these Terms. If you do not agree to these terms, please do not use our services.

2. Products & Services

We provide a variety of pet-related products and services. Product descriptions, prices, and availability are subject to change without notice. We make reasonable efforts to display accurate information but do not guarantee that product descriptions or other content is error-free.

3. Orders & Payment

  • All orders are subject to acceptance and availability.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Prices are listed in GBP and include applicable taxes (depending on local requirements).

  • Payment must be made in full at the time of purchase.

4. Shipping & Delivery

Delivery times are estimates and not guaranteed. Delays due to weather, carrier issues, or unforeseen circumstances may occur.
Please see our Shipping Policy for more details.

5. Returns & Refunds

Please refer to our Return & Refund Policy for full details on how we handle returns, refunds, and exchanges.

6. Use of Our Website

You agree not to use our website:

  • For any unlawful purpose

  • To infringe on the rights of others

  • To distribute malware or spam

  • To attempt to gain unauthorized access to our systems

We reserve the right to restrict or terminate access for users who violate these terms.

7. Intellectual Property

All content on our website—including images, text, graphics, logos, and product designs—is the property of Nala’s Pet Co. Ltd and is protected by copyright and trademark laws. You may not reproduce, modify, or use our content without express written permission.

8. Limitation of Liability

To the fullest extent permitted by law, Nala’s Pet Co. Ltd shall not be liable for any indirect, incidental, or consequential damages resulting from:

  • The use or inability to use our services or products

  • Delays or disruptions in service

  • Product misuse or improper handling

Our liability is limited to the purchase price of the product or service.

9. Privacy

We take your privacy seriously. Please review our Privacy Policy to understand how we collect, use, and protect your information.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes will be resolved in the courts of that jurisdiction.

11. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes will be posted on our website with a revised effective date. Continued use of our services after changes means you accept the new terms.

Contact Us

If you have any questions about these Terms, please contact us via the contact us page.