Contact information

Contact Information Policy

Nala’s Pet Co. Ltd

At Nala’s Pet Co. Ltd, we value open and reliable communication with our customers. This policy outlines how you can contact us, what information we may collect during communication, and how we handle your inquiries.

1. How to Contact Us

You can reach us through any of the following methods:

📍 In-Store Address:
Unit 6 Brewhouse Arcade
3-5 Brewhouse, Royal William Yard, Plymouth, PL1 3RP
Store Hours: Tuesday-Friday 9:30-18:00, Saturday 9:30-16:00 and Sunday 10:00-15:00hrs

📧 Email: info@nalaspetco.com
We aim to respond within 24–48 business hours

🌐 Website Contact Form: www.nalaspetco.com
Submit inquiries through our contact page at any time.

2. Customer Inquiries

We welcome inquiries about:

Product information
Order status and tracking
Returns and exchanges
Shipping policies
In-store services
Feedback or complaints

Our customer service team is trained to respond promptly, professionally, and with care.

3. Information We May Collect

When you contact us, we may collect the following details to assist you:

Your name
Contact details (email, phone number)
Order number (if applicable)
Details of your inquiry or concern

This information is handled in accordance with our [Privacy Policy] and used only for customer service purposes.

4. Response Times

We strive to reply to all customer inquiries within 24–48 business hours. During peak seasons or holidays, response times may be slightly longer, but we appreciate your patience.

5. Emergencies & After-Hours Support

For urgent issues related to in-store purchases or online orders, please leave a voicemail or email us. We will respond as soon as possible on the next business day.

Please note: We do not provide emergency veterinary services. For pet health emergencies, contact your local veterinarian or animal hospital immediately.

6. Updates to This Policy

We may update this Contact Information Policy from time to time. Any changes will be posted on our website with the revised date.